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Order Processing

US and Canadian Orders:

Orders within the USA can be placed online. Our online system can supply a shipping estimate if you click on "View or Edit Cart", for Canadian shipping estimates please type the postal code with no spaces. You are also welcome to call in your order to us at 1-877-722-4886 Toll Free or 425-895-0000 from 9:00 AM-6:00 PM PST M-F or E-mail us at Sales@Achtuning.com to begin a quote.

International Orders:

Achtuning.com will not allow orders outside the USA to be placed online. You are welcome to call in your order to us at 1-877-722-4886 Toll Free or 425-895-0000 from 9:00 AM - 6:00PM PST M-F or E-mail us to begin a quote. International orders other than to Canada must be paid via wire transfer. Wire transfer details are available on request. Due to discrepancies between US market model vehicles and international market model vehicles fitment and compatibility of parts is not guaranteed.

International Shipping:

Achtuning.com does not ship internationally other than to Canada. If you require international shipping we will be happy to assist you with information regarding package weights and dimensions. To estimate your shipping costs please use the rate and transit time finder on www.FedEx.com. A freight forwarding or freight expediting company may be able to offer lower shipment rates. We ship via Fedex ground to Canada. Fedex typically bills the customer directly for brokerage and/or duties. Any unpaid brokerage or duties remitted to us for non payment will be billed to the customers card plus a 40% surcharge.

Wheel Package Sizes:

Wheels 19x8.5" or smaller will be shipped 2 to a box, the box dimensions would be 23"x23"x25" at 80Lbs per box. Wheels larger than 19x8.5" or wheels with tires mounted up to 26.5" diameter would be shipped one per box with 26"x26"x13" at 45lbs for a single wheel or 75Lbs for a mounted wheel and tire combo.

Billing:

Achtuning.com does not automatically charge orders submitted online, instead an authorization is placed on the card for the amount of the order. Depending on the card used this authorization may show as a charge, this is up to the credit card provider and is not an issue that Achtuning can assist with. Orders are first reviewed and only charged when the product is ready to ship. Some items may be shipped directly from the manufacturer or shipped from one of our warehouses, in these cases the order will be billed on submission of the order to the manufacturer or warehouse. For orders billed via credit card the address information entered on your order must match the billing address that your credit card statements are sent to exactly. If you would like your order shipped to your work address or to a shop in your area, or if your credit card billing address is a P.O. box please call us to arrange your order.

Backorders:

At times certain items may not be immediately available, in these cases we will notify customers of the estimated date of availability for the item.

Payment Methods:

Credit Cards:

We accept US issued Visa, Mastercard, and American Express credit cards on Achtuning.com as well as over the phone and in-store.

PayPal:

Achtuning offers payment via PayPal, If you would like to use your PayPal account please call in your order and we will be happy to help you complete your purchase. Our PayPal address is "Sales@Achtuning.com".

Wire Transfer:

International orders other than to Canada must be paid via wire transfer. Please E-mail us for our wire transfer account information.


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